SAP Cloud for Customer Administration C4H440 | TrainingTEK

SAP Cloud for Customer Administration C4H440

SAP Cloud for Customer Administration

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  • 2454:00


  • SAP Cloud for Customer Administration



  • Introduction to SAP Cloud for Customer
    • Articulating the Functional Capabilities of SAP Cloud for Customer
  • Starting the Project
    • Preparing for the Implementation Project
    • Describing Fine Tuning
    • Describing Q-Gates
  • Account and Contact Management
    • Understanding the Basic Functions of Account and Contact Management
  • Products and Price Lists
    • Understanding Products and Price List Concepts in SAP Sales Cloud
  • Organizational Structure
    • Explaining the Role of an Organizational Structure in the Solution
  • Territory Management
    • Defining Complex Territory Hierarchy Structures
  • User and Role Management
    • Maintaining Employees and Explain What a Business User Is
  • Data Migration
    • Guiding Your Customer on Which Data Should Be Migrated
  • Integration
    • Describing Integration Scenarios with CRM and ECC
    • Describing Integration with FSM
    • Describing Integration with Microsoft Outlook
    • Describing the Benefits of Integration with Social Media
  • Notifications, Workflow, and Approvals
    • Setting Up an Approval Process for Opportunities
  • Personalization and Extensibility
    • Describing How to Use Personalization and Adaptation
  • Analytics Framework
    • Exploring the Standard Reports and Create or Modify Views for Those Reports
  • Mobile
    • Describing the Different Mobile Access Options
  • Solution Walkthrough
    • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
  • Preparing for Go-Live
    • Describing the Necessary Go-Live Activitie
  • This course will prepare you to:
    • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Cloud for Customer
    • Adapt and extend the solution to meet customer-specific needs
    • Learn about the mobile features of SAP Cloud for Customer
    • Demonstrate the reporting capabilities of the system

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About the Instructor

About the Instructor

SAP training partner